Frequently Asked Questions

Time difference in Playa del Carmen is 6 hours ahead compared to England.

No visa Is required for stays up to 180 days for citizens of the European Union is required.
All people that want to travel to Mexico will need a valid passport.
The Ministry of Foreign Affairs of Mexico recommended that the passport be valid for at least 6 months after your return date.
On the plane wIll be delivered a format to fill out for those who does not have Mexican nationality.
SometImes you can be ask for your return ticket, proof of having sufficient funds to sustain during your stay, driving license if you plan to drive.
If you have any document that identifies you as a student, retired or person with a disability, you can also take it with you, because sometimes you can benefit from discounts or equivalents or buy tickets.and less desirable in euros.

The official currency is the Mexican peso. You can use pesos, dollars or euros. Its better to pay with the official currency of the country.
Credit cards and travel checks are widely accepted in big business. They can be used to make payments and withdraw money from ATMs, you will always receive  Mexican pesos.
However, small businesses often require cash.
The are bIlls of 20, 50, 100, 200 and 500 pesos.
Coins are worth 10 and 50 cents and 1, 2, 5, 10 and 20 pesos.
Banks are open from 09:30 to 17:00, Monday to Friday. Closed on Saturdays and holidays. Most of them are located in Playa del Carmen, on 10th Avenue and Juarez Avenue, and usually they have an ATM.

It wIll depends on the person, If someone wants to leave more for a satisfactory service, for sure they can do it.
In services offered by hotels, restaurants etc., it’s already included the charge of 10% tip.
Bellboy: a tip or two euro per suitcase is suitable.
Waiters: at the end of your stay, a tip of 1 euro be appreciated
Taxi: give them tip only when occupying an additional service to transport
In bars and restaurants, a tip of 10 to 15 of the total value is the usual. Always verify that the tip is not included in the bill.
Tips are not mandatory.

The measurement systems used are the Metric system for dIstances and degrees Celsius for temperature.
Electricity is 110V/60Hz and plugs are flat (American), although most hotels have European or mixed plugs. otherwIse a simple adapter is sufficient.
The phones, cameras, etc. they can be charged without a transformer, but It wIll take longer, leave these devices chargIng overnight and It wIll be enough. The performance of appliances such as hair irons, etc. will be diminished wIthout a transformer.

Once in Mexico at the customs office you will find yourself with a traffIc lIght “automated selection mechanism” of Cancun Airport, which will indicate randomly whether   customs staff will review or not your belongings.
The red light indicates that your luggage will be checked. The green light indicates that you can go without a revision.Among the items that you are allowed per person are 2 photo or video cameras, 2 mobile phones, 1 laptop pc 10 DVD’s, 30 CD’s, 20 packages of snuff, 3 liters of liquor and 6 of wIne.

Vaccinations are not mandatory to enter Mexico
Recommended vaccinations: Hepatitis A, Tetanus shot, MMR.
You should carry basic medicines, sunscreen and mosquito repellent, especially on field trips. It is also advisable that you take plenty of water and always from a bottled.

January 1 – New Year
February 5 – Constitution Day
February 24 – Flag Day
March 21 – Day of Birth of Benito Juárez
May 1 – Labor Day
May 5-Battle of Puebla
September 16 – Independence Day
October 12 – Columbus Day
November 20 – Revolution Day
December 25 – Christmas

If someone Is piannIng to do some shoping, Playa del Carmen has a lot of possibilities for acquiring goods. Especially in the case of handicrafts, the variety and excellence of items and objects from Playa del Carmen, is a guarantee of satisfaction for travelers and tourists. One of the most requested crafts from this paradise are the Mayan and Aztec calendars. These are manufactured in different materials, including stone, wood, leather, resin, clay, etc. Such pieces are a favorite of the tourIst, because of  the beauty, symbolism and historical significance.
The best place to buy crafts and many other products in Playa del Carmen, at the best prices is the Mercado Municipal.

In general  is pretty safe The Riviera Maya and Cancun area. Just have to take basic precautions when visiting: do not leave valuable things or  your belongings unattended, we recommend to use a safe box, don’t wear or carry excessive jewelry, money  or cameras.


The clothes must be comfortable and fresh, cotton or similar. Temperatures are usually quite high and wIth high humidity. We recommend to brIng a long sleeve shIrt , sometImes you wIll have to go somewhere with hIgh air conditioning, and also somethIng  waterproof: Although it rains, the weather wIll not get cold, so the only discomfort may be rain.

You wIll be able to use your cellphone as long as you activate the Roaming.
Calls to Spain from a cellphone are very expensive.
The area code for Playa del Carmen, Riviera Maya is 984. All local numbers have 7-digits, and all numbers start with 8. If a number is written (984) 823-4567, and if you are in the Riviera Maya,you need to dial 823-4567.
If you are callIng from SpaIn the international code is 0052. While calling to Spain from Mexico you must dial 0034.
Emergencies: 066
Firefighters: 068
Police: 060
Anonymous report: 089
Red Cross: 065


The downtown of Playa del Carmen is a small, convenient and secure area. The streets are laid out and many of them are pedestrian.
In Playa del Carmen there are two bus stations, one is located on the Fifth Avenue with Juarez and the other is located on Avenida 20 with Calle 12.
The station located on Fifth Avenue offers trips to Merida, Cancun, Tulum and nearby points of the Riviera Maya.
The second station offers other destinations to different parts of Mexico.
Taxi is a good way of transportation to get around the city, you hire taxi services so they can carry you around, but it is recommended to ask the price before boarding.

Gastronomy in Quintana Roo is one of its main attractions,  is a destination that has more than 3,000 restaurants offering the best Maya cuisine and also  National and International cuisine. Quintana Roo is a destination with beaches, sea and jungle, most of the dishes are based on fresh seafood and from the jungle, beIng seafood and fish the specialty, however, the food is varied, it is possible to find many establishments that offer  vegetarian dishes or exquisite flavors of Mayan cuisine, the cuisine of southern mixed with Belize and British flavors, exquisite Caribbean food typical of the coast and islands, and you can fInd the most sophisticated Gourmet food in the restaurants from the main cities.

The traditional Maya and Mixed food is rich in spices, grains and meats like turkey, pheasant, chicken, pork, agouti, armadillo, rabbit, beans, corn and serrano and habanero peppers.

Walking through Quintana Roo you can visit one of the many food stands in any town and city and try the delights of the area.

Take a walk and learn about the customs and traditions and enjoy delicious dishes from lobster, grouper, conch or sea bass to sophisticated Mayan stews wIth rainforest species and enjoy typical dishes like Pan de Cazón or  Tikinxic ( BBQ fish Mayan style)

Spanish is the official language in Mexico, but the natives speak  Maya.
But do not worry, in tourist areas, everyone speaks English.
The main religion is the Catholic and in Playa del Carmen many churches officiate Mass.
However, the native Mayans still practice the religion of their ancestors, creating a  colorful  hybrid of rituals and traditions.

The booking can be done through our Email, Phone or Whatsapp.

For payment, you have two options, either you buy the tour with Creard or Bank transfer